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Delivery

Delivery Details

Here you can find out all you need to know about your order and delivery.
Once you have placed your order we will issue a confirmation e-mail to you, for items that are in stock at our warehouse you can expect delivery within 7-10 working days. Bespoke cushions will take longer to produce and you can expect to take delivery of the finished cushion within 3-4 weeks.

All items that are out of stock are highlighted as such on the website. In that instance, we can email you to let you know when it’s back in stock. If an item has gone out of stock after you’ve processed your order online, we’ll notify you as quickly as possible to let you know the expected delivery time. Once your item is ready for dispatch, we’ll email you with dispatch and tracking details, we use a 48hr shipping service, text updates are available if you supply a mobile number.

Deliveries to mainland UK businesses and residential addresses are usually made between 7am and 5.30pm Monday to Friday (excluding Bank Holidays).

Please Note: If you require deliveries to Northern or Southern Ireland, Highland Scotland and Islands, Isle of Wight, Isle of Man or Isles of Scilly a nominal surcharge will apply. Costings are detailed below.

Curly Cane Furniture
Mainland UK£19.95
Mainland UK Saturday Delivery£39.90
Isle of Wight£25.95
Highlands & Islands of Scotland£45.00
Isle of Man or Isles of Scilly£48.95
Northern Ireland£49.95
Curly Cane Accessories
Mainland UK£9.95
Mainland UK Saturday Delivery£29.90
Isle of Wight£16.95
Highlands & Islands of Scotland£34.95
Isle of Man or Isles of Scilly£39.95
Northern Ireland£39.95

ROI and Europe please email with postal address for a quote

Post Code Delivery Exemptions
We use Parcel Force '48 hour large' service for all Curly Cane furniture. Click here to see Parcel Force's delivery exemptions as this service is not available to a small number of postcodes.

If you require a Saturday delivery these are available but are subject to an additional 100% surcharge and delivery is between 7am and 12.30pm.

European and Worldwide Shipping
Unfortunately we can not provide a cost effective european or worldwide delivery service at present. We are very happy for customers to arrange their own shipping and collect from our premises though and can provide all weights and dimensions required to assist in this process.

Collection
Although collection from our warehouse is not possible you may pre arrange to collect items from a Camberley based residential address weekdays after 6.30pm and weekends before 12pm. We require 24hrs notice and all collections are by appointment only. Please contact us before completing your checkout.

Returns and refunds
If we make a mistake with your order, or if the goods received are in some way faulty, we have a no quibble returns policy. Simply notify us and we will arrange for its return and replacement.

If you change your mind for any other reason, we are happy to exchange items, refund or credit your account, provided the goods are returned to us within 7 working days of their receipt, in the original packaging and in a saleable condition. We regret, however, that we cannot refund return postage costs.
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